How the Dignity on Wheels Service Works

Each 4-hour operation session may provide up to 30 showers, and up to 14 single loads of laundry.

Showers and laundry is on a first-come first service basis at each location. First time users of the facility are asked to read and sign a waiver, as well as fill out a client profile form. Unless posted at a specific site, each patron may use the shower room for 15 minutes total, which includes a 7-minute timed hot shower. Towels, bathmats and shower/body soap are provided.

Laundry is limited to only 1-2 pairs of pants, about 3 t-shirts, undergarments and socks. Each patron is given a mesh bag to place their belongings inside, and may fill only halfway to allow proper movement inside the bags for washing and drying inside the machines.

If you have further questions about the shower and laundry program, visit our Frequently Asked Questions section. You can also contact us via email at Finally you can also visit our dedicated mobile hygiene trailer website at

Can Serve:
Showers up to: 60 people per day / 360 per week / 18,000+ per year
Laundry up to: 36 loads per day / 216 per week / 11,000+ per year

Dignity on Wheels Statistics & Facts

Program statistics since launching in September 2015 through January 2017:

1,484 – Number of unduplicated individuals to receive services
4,803 – Number of hot showers provided
1,680 – Number of single loads of laundry provided

More men use our services. Here are the demographic breakdown of those using the Dignity on Wheels service in the two main counties:

San Mateo County:
23% female, 77% male

Overall in San Mateo County
19-25 years: 2%
25-34 years: 9%
35-44 years: 34%
45-54 years: 28%
55-64 years: 22%
65+: 5%

Santa Clara County:
29% female, 71% male

Overall in Santa Clara County
19-25 years: 3%
25-34 years: 12%
35-44 years: 26%
45-54 years: 32%
55-64 years: 22%
65+: 5%

More about the program

  • Dignity on Wheels launched in 2015 with one trailer. WeHOPE added a second trailer in 2016 to accommodate the demand and extend its outreach
  • Dignity on Wheels primarily serves San Mateo County and Santa Clara County, however, we have done one-off service within Alameda County
  • Dignity on Wheels regularly provides service as nine sites between the two counties, with Santa Clara County currently holding the most services
  • Because of Project WeHOPE’s efforts with Dignity on Wheels, California State Senator Jerry Hill (Dist 13, D-San Mateo) honored the organization as 2016 Nonprofit of the Year