Emergency Shelter

donatebutton-supporthouseProject WeHOPE offers emergency shelter services to those in need in San Mateo County and Santa Clara County. The program offers immediate and comprehensive shelter services including twice daily meal service, shower/personal hygiene services, laundry, and computer access.

Please note that up to 30 of the beds can be reserved for Transitional/Supportive Housing Clients on any given night. Because space is limited, the remainder of the available cots are available by referrals through one of the San Mateo County CORE Agencies:

  • Ravenswood Family Health Center
  • El Concilio
  • Fair Oaks Community Center
  • The Opportunity Center
  • Mid-Peninsula YMCA
  • Safe Harbor

If there are cots still available by 7 PM, then drop-ins are welcome.


Shelter Hours of Operation and Services

The Project WeHOPE Shelter will be open from 4:30 pm until 8:00 am 7-days a week. Priority will be given to San Mateo County residents. Applications will be accepted on a continuous basis for the Transitional/Supportive Housing Program, which is for 120-days.

Clients may enter at 4:30 and take a shower, wash their laundry, use our computer bar, watch television, play games, read, etc. Classes are also available during this time, and are available primarily first for Transitional/Supportive Housing Clients and then emergency clients if room.

Dinner is served from 6:30 PM – 7:30 PM and lights out is at 10:30 PM.


Program Model

The shelter operates as a Behavior-Based program whereby participants who are willing and able to agree to a set of behavioral standards while in the shelter and in the community will be granted access to the shelter. Those who cannot adhere to the behavioral standards will be temporarily or permanently prohibited from receiving shelter services (based on the severity of the issue). The Shelter will serve single male and female participants 18 years of age and older, who are homeless within the city of East Palo Alto first.


Duration of stay

WeHOPE is a supportive and emergency Shelter and supportive participants are allowed 120 days of consecutive stay; extensions up to a total stay of 180 days may be provided if alternative housing is not available and said extensions is recommended by a physician or qualified representative. A written request must be submitted to the WeHOPE Shelter Homeless liaison within five (5) days of a maximum (120) consecutive day stay. Emergency participants are required to get daily referrals. They may stay for 60 days at a time. If emergency participants are absent for three (3) consecutive days then their 60-day time frame will start again.


Requirements for Admission:

Candidates for admission must:

  • Be over the age of 18
  • Agree to abide by all guidelines, fully participate in all program activities, and refrain from any inappropriate activity.
  • Supportive participants are expected to be clean and sober.
  • Be mentally and physically able to exercise proper personal hygiene and self-care, perform task assignments, and participate in all program functions within a non-medical, non-psychiatric facility.

What to do if there is no room at PWH Shelter (on a given night): If there is no room at Project WeHOPE Shelter, call 211 from a phone in (650) area code; during inclimate weather, Gilroy Armory is available